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TROUBLESHOOTING ROES

Clear Java cache

This fixes 99.9% of all ROES issues, this should be a standard trouble shooting measure for addressing technical issues with ROES.

Clear Java cache for problems including, but not limited to;

1. Unable to launch ROES-either from the website or from the shortcut

2. ROES launches but runs very slow

3. Cannot switch product catalogs

4. Cannot import all of the images within a folder

5. Cannot crop images

6. Cannot add additional print sizes to order

7. Cannot add Size Options/Image Options or cannot proceed to Shopping Cart or Uploads pane

8. Upload begins but then stalls, does not give an error

 

Clear Java cache by Computer Platform and OS

 

Macintosh OSX 10.6.8 - uses the Apple distributed Java 6

1. Be sure to quit ROES- if ROES will not close it may be necessary to click the Apple in the Top Menu and click Force Quit , select mpixpro ROES and click the Force Quit button

2. Open Java Preferences (go to Finder>Applications>Utilities>Java Preferences.app)

3. Click the Network button at the top of the Java Preferences.app

4. Verify that there is a check mark in the box next to Keep temporary files for fast access

5. Click the Delete Files... button

6. Click OK button (this window disappears when cache clear is complete)

The shortcut should have been automatically removed from your Desktop and Dock during the Java cache clear If not, manually delete it from the Desktop and from the Dock. (Don't worry, the shortcut should be recreated when the software opens)

Launch ROES from this link:

http://www.roeslaunch.com/ROES/labs/ProMPIX/launch.jnlp

 

Macintosh OSX 10.7 and newer - uses Oracle distributed Java 7

1. Be sure to quit ROES- if ROES will not close it may be necessary to click the Apple in the Top Menu and click Force Quit, select mpixpro ROES and click the Force Quit button

2. Click the Apple icon in the Top Menu and then click System Preferences...

3. Click on Java icon from the Other section to open Java Control Panel

4. In Java Control Panel click the Settings... button under Temporary Internet Files section

5. Verify that there is a check mark in the box next to Keep temporary files on my computer

6. Click the Delete Files... button on Temporary Files Settings window

7. This will open the Delete Files and Applications window

8. Mark the third option Installed Applications and Applets so that all files will be deleted

9. Click OK to confirm delete (this window disappears when cache clear is complete)

The shortcut should have been automatically removed from your Desktop and Dock during the Java cache clear. If not, manually delete it from the Desktop and from the Dock. .(Don't worry, the shortcut should be recreated when the software opens)

Launch ROES from this link:

http://www.roeslaunch.com/ROES/labs/ProMPIX/launch.jnlp

 

Windows XP and newer - should be usingOracle distributedJava 7

1. Open Control Panel

2. Click Java to open Java Control Panel (if you do not see Java, click on Programs)

3. In Java Control Panel click the Settings... button under Temporary Internet Files section

4. Verify that there is a check mark in the box next to Keep temporary files on my computer

5. Click the Delete Files... button on Temporary Files Settings window

6. This will open the Delete Files and Applications window

7. Mark the third option Installed Applications and Applets so that all files will be deleted

8. Click OK to confirm delete (this window disappears when cache clear is complete)

The shortcut should have been automatically removed from your Desktop and Dock during the Java cache clear. If not, manually delete it from the Desktop and from the Dock. .(Don't worry, the shortcut should be recreated when the software opens)

 Launch ROES from this link: http://www.roeslaunch.com/ROES/labs/ProMPIX/launch.jnlp

 

 

 

 

 

Problem launching ROES, opens in the wrong program or application?

 

Occasionally when launching ROES from our website or the shortcut another program such as Photoshop, Text Editor, Microsoft Word, etc. attempts to open ROES or gives an error stating the launch.jnlp is an unknown file type. It is likely that the launch.jnlp is not properly associated with Java Web Start. To associate the launch.jnlp propperly, follow the instructions below.

 

Macintosh all OSX versions

1. Locate launch.jnlp or download and save from this link http://www.roeslaunch.com/ROES/labs/ProMPIX/

(Firefox Control + click "Please click here to launch" and select Save Link As... )

2. Control + click launch.jnlp scroll over Open With and select Other...

3. In the Choose Application window go to Macintosh HD > System > Library > CoreServices > java Web Start.app

4. Add check mark to Always Open With at bottom-center of Choose Application window

5. Click Open button bottom-right of Choose Application window

MpixPro ROES should now open

 

Windows Vista - Windows7 - Windows 8

1. Locate launch.jnlp or download and save from this link http://www.roeslaunch.com/ROES/labs/ProMPIX/

(Firefox right click " Please click here to launch" and select Save Link As... )

2. Right click launch.jnlp scroll over Open With and select Choose Default Program...

3. Add check mark to Always use the selected program to open this kind of file

4. Click Browse... button go to C:\Program Files (x86)\Java\jre7\bin and double left click javaws (javaws.exe)

5. Left click OK button in Open With... window

MpixPro ROES should now open



MPixPRO ROES shortcut missing?


The shortcut should delete automatically after every Java cache clear and should be returned to your desktop when the software is opened again from the launch.jnlp

If not, follow the instructions below  for creating the shortcut.

 

Create MpixPro ROES Desktop Shortcut

 

Java 6-Mac 10.6.8 ONLY

1. Clear Java cache

2. Re-launch MpixPRO ROES from this link http://www.roeslaunch.com/ROES/labs/ProMPIX

3. If no shortcut is created-open Java Preferences (go to Finder >Applications>Utilities>Java Preferences.app)

4. Click the Network button at the top of the Java Preferences.app window

5. Click View Cache Files...

6. Set Show: to Applications and click mpixpro ROES

7. Click Install shortcut tool from tool bar within Java Preferences.app window

 

(alternatively, Control-click or right-click mpixpro ROES and choose Install Shortcuts)

Java 7 - Mac 10.7 and newer / Windows XP and newer

1. Clear Java cache

2. Re-launch MpixPRO ROES from this link http://www.roeslaunch.com/ROES/labs/ProMPIX

3. If no shortcut is created-Open Java Control Panel

4. In Java Control Panel click the View... button under Temporary Internet Files section

5. Set Show: to Applications and click mpixpro ROES

6. Click Install shortcut tool from tool bar within Java Cache Viewer window

(alternatively, right-click mpixpro ROES and choose Install Shortcuts)




Tried all this and ROES still isn't working?

If all of these suggestions have failed to resolve the problem you are having with MpixPro ROES, you may need to completely remove the software and start fresh. In doing so you will lose any saved or incomplete orders and you will have to re-enter your account information.

 

Complete Uninstall and Reinstall of Mpix Pro ROES

 

The actions are the same for both Mac and Windows, you delete two folders, but locating the folders to delete varies between these 2 platforms.

 

Macintosh all OSX versions

1. Be sure to quit ROES - if ROES will not close it may be necessary to click the Apple in the Top Menu and click Force Quit, select mpixpro ROES and click the Force Quit button

2. Open Finder click Go from Top Menu (at the top-left of your screen)

3. Click Go to Folder...

4. Type ~/.roescache in the Go to the folder: dialog window

5. The hidden folder .roescache is now visible, delete this folder

6. Click Go from Top Menu (at the top-left of your screen) and click Go to Folder...

7. Type ~/.ProMPIX in the Go to the folder: dialog window.

8. The hidden folder .ProMPIX is now visible, delete this folder

9. Clear Java Cache

 

The shortcut should have been automatically removed from your Desktop and Dock during the Java cache clear. If not, manually delete it from the Desktop and from the Dock.

Launch ROES from this link: http://www.roeslaunch.com/ROES/labs/ProMPIX/launch.jnlp

 

Windows XP

1. Be sure to quit ROES - if ROES will not close it may be necessary to close ROES with Task Manager

2. Go to C:\Documents and Settings\

3. Delete the hidden folders .ProMPIX and .roescache

4. (If .ProMPIX and .roescache are not visible go to Control Panel and be sure Folder Options are set to Show hidden files and folders)

5. Clear Java Cache

The shortcut should have been automatically removed from your Desktop and Dock during the Java cache clear. If not, manually delete it from the Desktop and from the Dock.

Launch ROES from this link: http://www.roeslaunch.com/ROES/labs/ProMPIX/launch.jnlp

 

Windows Vista and newer

1. Be sure to quit ROES - if ROES will not close it may be necessary to close ROES with Task Manager

2. Go to C:\Users \

3. Delete the hidden folders .ProMPIX and .roescache

4. (If .ProMPIX and .roescache are not visible go to Control Panel and be sure Folder Options are set to Show hidden files and folders)

5. Clear Java Cache

The shortcut should have been automatically removed from your Desktop and Dock during the Java cache clear. If not, manually delete it from the Desktop and from the Dock.

 

Launch ROES from this link: http://www.roeslaunch.com/ROES/labs/ProMPIX/launch.jnlp

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