MpixPro
Learn more about MpixPro ROES
MPIXPRO FAQS
What is MpixPro?

MpixPro is the one-stop digital imaging lab designed for professional photographers. For prints, press, custom packaging, finishing, exclusive products and more, MpixPro is the source for all your digital imaging needs.

I am an Mpix customer. Should I use MpixPro?

MpixPro was created exclusively for the professional photographer. More than just a digital imaging source, MpixPro partners with you to help you grow your studio. For personal digital print needs you have options: Mpix for client referrals' personal ordering, and if you prefer - online ordering; or MpixPro for exclusive products, $4 freight and ROES desktop ordering.

I want to sell my images online. Can I do that with MpixPro?

MpixPro partners with Zenfolio.com for all of your web hosting needs. Zenfolio.com is the premier hosting provider for online photo galleries. At this time Zenfolio only offers Mpix photographic products, and does not offer the full MpixPro catalog. The Zenfolio product offering will continue to expand in the future.

How much is shipping?

All domestic MpixPro orders ship via UPS Next Day for a flat fee of only $5 per order. Domestic orders over $100 ship for free! Note: Orders 20x30 and larger will ship via UPS 2nd Day Air service. Orders shipping to Hawaii will take two business days in transit.

How much is Canadian shipping?

All Canadian orders ship via UPS Worldwide Saver for a flat fee of $30. Please Note: Duty and taxes are applied when your order arrives, and are not part of our shipping charge.

Do MpixPro prices include color correction?

No. All images are sent to the printer 'as is'. We do not make any color or density adjustments to the images before printing. Proper monitor calibration is critical before uploading your orders. Learn more...

Do you support both Mac and PC?

Yes. Both Mac and PC platforms are fully supported by MpixPro.

How do I contact MpixPro?

It’s easy and, best of all, we respond quickly. Day or night, just email us at support@mpixpro.com and you will receive an immediate reply. We make sure you get the answers you need without waiting on hold.

What file formats are accepted?

All files should be in jpeg/jpg format. This ensures optimal compression and the highest quality for your digital images.

Is there an annual order minimum I must meet in order to open an account?

Absolutely not. We fully support the dynamic volume of your studio. Our only requirement is a $15 minimum purchase per order.

What is the minimum order charge?

A $15 minimum is required per order.

What forms of payment do you accept?

We currently accept payments via Discover, Visa, and MasterCard. Your credit card will be charged at the time you upload your images and accept the order.

Can I combine my Press orders with photographic products?

The unique characteristics of Press products do not allow us to combine paper types between press and photographic products. However, we are able to combine different paper types within the press category and the photographic products category. For instance, if you order a Metallic print and an E-Surface print the paper types can be combined.

Do you ship internationally?

We ship to all 50 states in the U.S., and to Canada. Canadian shipping is 1-2 day delivery via UPS. The cost of shipping to Canada is $30 per order regardless of the value of the order. There is no free shipping to Canada on orders exceeding $100.

How do I get started?

It’s easy. Click on Become a Client at the bottom left of the MpixPro.com home page. You’ll complete a New Client Questionnaire. Then we’ll send you an email that contains a link to receive your FREE test prints. Submit up to five 8x10 files--and we print and send them back to you at no charge. Your account is set up. It’s that simple. Plus the test prints are a great way to test your monitor calibration and sample our high quality of printing.

Can I combine my prints with press or specialty items?

Unfortunately the nature of ROES restricts us from allowing you to order from more than one catalog per order. However, our Specialty catalog does offer our most popular print sizes along with our full line of specialty items.

Is Proof Pricing Available?

Proof pricing is available. Check out our Proofing Catalog for pricing on prints sized 3.5x5" to 5x7".

How do I update my credit card?

Please login to your online MpixPro account and click on ‘edit studio info’ in the right hand column. Scroll down to the Address and Credit Card information and click on delete. Then click on the “please update your information’ button on the same page and re-enter your information.

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