MpixPro
Learn more about MpixPro ROES
ESTIMATED PROCESSING TIMES
Estimated processing times
IMPORTANT!!!! Please note that UPS shipping does not guarantee your order will ship the same day. It only expedites the shipping method once the order is complete.
Prints
Entire order is the same papertype
24 hours... or less
(If your order is received by 11AM CST it will often ship the same day)
Prints
Order is printed on more than one paper type
Example - Some prints on E-Surface and others on Metallic
24-48 hours
Prints that are Mounted 24-48 hours
Retouched Prints 24-48 hours
Framed Prints 48-72 hours
Wall Clings 24-48 hours
Standouts 24-48 hours
Gallery Wraps 24-72 hours
Statuettes 24-48 hours
Assembled Albums 24-48 hours
Press Products
Rep Cards, Sell Sheets, Posters, Stickers, Bookmarks, Business, Folded, and Flat Cards
24-48 hours
Custom Wood USB Drives and Boxes
24-48 hours
Other Specialty Products
Greeting cards, Calendars, Buttons, Memory Mates, Magnets, Trader Cards, Wall-Clings, Tickets, Proof Portfolios, CD Case, Custom Image Box
24-48 hours
Metal Murals, Acrylic, Metal Prints, Vivid Metals, Luxe Vivid Metals 48-72 hours
Gallery Mats 24-48 hours
Fine Art Prints 24-48 hours
Can an order be updated or cancelled?

Unfortunately, no. Orders enter immediately into our production systems upon upload completion; because of this we are not able to cancel, update or combine orders. However, you may cancel your ROES upload if the order is still being uploaded on your computer in the ROES program. If the upload says ‘completed’, we are unable to stop the order from printing.

Next day shipping policy

In most cases if we receive standard photographic print orders by 11:00AM CST they should ship out the same day. Please know that Press, Fine Art, Specialty, Finishing services and mixing paper types within the same order take additional processing time. Domestic UPS delivery service ensures when an order is shipped (not placed) it will be delivered on the next business day (Monday-Friday). Orders with products 20x30 and larger will ship UPS 2nd Day. Canadian delivery is 1-2 business days. Saturday delivery is not available. MpixPro has no way to guarantee shipping or delivery times. Most orders ship within 24-48 hours. However, during the holidays some orders can take longer than others depending on the incoming volume, size, paper type, etc.

Tracking

MpixPro makes it easy to track your orders with our Order Tracking tool. Once in the MpixPro site you can click ‘Order Tracking’ on the left navigation bar. Instantly you have order numbers, dates, details of your order, and UPS tracking information. Still have a question about your order history? Simply contact us at support@mpixpro.com

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